If you need to request a return, please try to contact us, at firstname.lastname@example.org or 800-314-6390, within 30 days of receiving your order. If the return is started after the 30 day mark, then the order will not be available for refund, and an in-store credit will be issued instead.
Please refer to your Sales Order or Item Fulfillment number that is included on your confirmation and shipping emails. (Ex. SO9xxxxx OR IF4xxxxx). Also include the reasoning for the return. We will issue a Return Authorization number (Ex. RA3xxxx), and this number should be written on the box(es) you are returning your order in.
You will be responsible for the shipping charges to send the item(s) back, but you may use any shipping method you would like. There is also a 5% restocking fee that is deducted off the amount returned to you.